SMALL STEPS REHAB
Pasos Pequeños Rehabilitación
Introducing a game-changer for Workers’ Compensation cases!
Field Spanish-Speaking Bilingual Nurse Case Managers.
Are you tired of dealing with language barriers and communication gaps when handling Workers’ Compensation cases?
Look no further!
Our team of experienced bilingual nurse case managers is here to revolutionize your process and your return on investment (ROI).
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With our Field Bilingual Nurse Case Managers at Small Steps Rehab, you can expect communication, accurate translations, and efficient case management. By bridging the language gap, we ensure that nothing gets in translation, allowing for smooth and effective collaboration between adjusters and injured workers.
But that's not all! Our skilled case managers bring a wealth of medical knowledge to the table. They understand the ins and outs of workers compensation, enabling them to provide expert guidance and support throughout the entire process.
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From initial assessments to treatment coordination and claim resolution, our case managers are with you every step of the way. Our nurses have years of experience in the industry and know how to facilitate MMI and return to work expediently. They have a critical network of contacts with providers at treating offices throughout the area and can generally secure a specialist appointment within week or less. This means less temporary total disability, a satisfied employer, and a claimant who has the best chance of rapid recovery.
By utilizing Field Bilingual Nurse Case Managers with Small Steps Rehab, you'll experience improved efficiency, reduced delays, and ultimately, a higher ROI.
No more time or resources due to communication hurdles. Our team is here to help you navigate the complexities of workers' compensation cases with ease, ensuring the best outcomes for all parties involved.
Choose to invest in effective communication and expert guidance! Your option is bilingual Nurse Case Managers with Small Steps for your workers' compensation cases. Let us help you achieve exceptional results and unlock the true potential of your claims management process.
Contact us today to learn more and take your ROI to new heights!
ALL ABOUT SMALL STEPS REHAB
Small Steps Rehab stands as the sole Nurse Case Management company in the DMV area of Maryland, Virginia, and Washington D.C. that is dedicated exclusively to serving the
Spanish-speaking injured worker. Our compassionate nurses not only speak Spanish but also comprehend the cultural beliefs that can influence recovery.
Consider the example of pain medication usage. Many injured workers express resistance, stating, “No soy de pastilla” or “I don’t like taking medication.” They have been misinformed that medications are detrimental to the body and they must be educated about the necessity of short-term pain control to manage physical therapy and recovery.
We also educate clients about the distinction between Tylenol (the preferred pain medication among many Hispanics) and anti-inflammatory medications like Ibuprofen. Additionally, we ensure that the injured worker understands that Motrin and Advil are simply brand names for Ibuprofen.
However, relying solely on an English-speaking nurse without an interpreter at a provider’s office can overlook crucial concerns that may significantly impact the claimant’s recovery. Using an interpreter instead of bilingual nurse case manager can also be problematic as they are interpreting words, but cannot advocate for the claimant in the appointment. If I went to a mechanic in China, I would not want just an English interpreter, but someone who was also a car enthusiast who would know what questions to ask the mechanic on my behalf.
This is the difference between a skilled trained nurse case manager and an interpreter, and why they are not interchangeable.
OUR SERVICES
At Small Steps Rehab, we cater to the unique needs of Spanish-speaking injured workers. Our comprehensive services include:
- Field and Telephonic Case Management: We provide personalized care to injured workers, ensuring timely and effective communication.
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- Catastrophic Case Management: Our team specializes in managing catastrophic injuries, particularly those related to Chronic Regional Pain Syndrome (CRPS) and brain injury/TBI/Concussion.
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- Medical Planners: We provide each injured worker with a medical planner in both English and Spanish. These planner includes updates from each appointment, medications, allergies, claim information, and even games and inspirational phrases to combat boredom during recovery.
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- Independent Medical Evaluations:
We assist adjusters in scheduling independent medical evaluations with top physicians in their field.
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- Functional Capacity Evaluations and Work Hardening: We help injured workers schedule functional capacity evaluations and work hardening programs to maximize their work capacity and document their work abilities.
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- Work Hardening: Work hardening can be an effective tool to boost self-confidence, reduce anxiety, and teach injured workers a new way of working with their post-injury body, ultimately leading to successful return to work.
TRY US OUT TODAY!
Truly Top-Notch
We provide a 25% discount on our hourly rate for your first referral.
A boutique agency offers more personalized touchpoints for swift resolution compared to a large company.
We treat each account as our own and prioritize meeting all your needs.
We collaborate with your insured to build a productive relationship and expedite their return to work. We thoroughly review each job description and ensure that the treating physician discusses modified duty options during each visit.
At Small Steps Rehab, we firmly believe that compassion and patience are the cornerstones of providing exceptional case management services. By employing active listening techniques based on the Stages of Change model, we can effectively identify the most suitable approach to address the claimant’s specific needs and circumstances.
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MARIQUITA JOY
Owner, Registered Nurse,
Masters of Public Health CCM
Mariquita Joy, the owner and creator of Small Steps Rehab, has dedicated over 25 years of her life to working with the Hispanic community. Her passion for education and advocacy stems from her upbringing in Canada and her time living in Ecuador as a child. Driven by a deep desire to create an agency that caters exclusively to the needs of Hispanic workers, particularly the newer immigrants who face significant challenges within our healthcare system, Mariquita Joy has established Small Steps Rehab as a beacon of support and empowerment.
Her career highlights include holding an AVP position at Amerigroup, serving as the Director of Case Management for Aetna, and collaborating to create the inaugural insurance-based coaching program with Humana Insurance. She has also directed large community health centers and worked with special needs children in migrant Headstart programs. Additionally, she has over 14 years of experience as a field case manager.
As a mother of a daughter with Hydrocephalus from birth, she has become an expert in understanding headaches, concussions, and Traumatic Brain Injuries (TBIs).
In collaboration with her daughter, they have developed a series of workbooks, educational, and art therapy materials tailored to various levels of recovery.
She is an accomplished author of over 150 books and is available to speak on a diverse range of topics, including Leadership, Motivational Interviewing, and the Stages of Change. She also provides insights on how to tailor your approach when working with Spanish-speaking individuals, best practices for treating Traumatic Brain Injuries (TBIs) and Chronic Regional Pain Syndrome (CRPS), and various other topics. Her unique thinking and exceptional speaking skills make her an invaluable resource.
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